Shipping Policy

Delivery Time

Our quality products are sourced from various suppliers and  shipped from our warehouses in PRC.

Depending on the shipping carrier and the country the delivery is to take place, delivery times can vary.

The majority of deliveries are received within 3 weeks but on the odd occasion can be up to 6 weeks. 

When the product is received by the shipping company in the purchasers country, all communication to that shipping company must be by the purchaser due to privacy laws as the parcel is addressed in their name.

Once the Shipping Company accepts the parcel, Maison Jac Collection has fulfilled it's legal obligation and cannot be held responsible for any loss by the Shipping Company.

Shipping Insurance is available at checkout for some countries and this list of countries is being extended regularly.